Shipping Policy

Shipping Charges

• —Free shipping on all orders above ₹499
• —Orders below ₹499: flat ₹99 shipping fee
• —COD orders may incur a small handling fee, shown at checkout

Delivery Timelines

Estimated delivery windows after dispatch:

• —Metro cities: Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Kolkata, Pune — 3–5 business days
• —Tier-2 cities: 5–7 business days
• —Tier-3 cities and remote areas: 7–10 business days

These are estimates. Timelines may vary during peak sale seasons, public holidays, or unforeseen logistics disruptions. We'll keep you updated if there's a delay on our end.

Order Processing

Orders are processed within 1–2 business days of payment confirmation. Once your order is dispatched, you will receive a confirmation email and SMS with your tracking details. Processing may take slightly longer during sale events or new drops.

Courier Partners

We ship via a nationwide courier network, which includes:

• —Reputed national courier partners
• —Metro same-day / next-day dispatch
• —Full tracking on every shipment
• —Cash-on-delivery pan-India

The courier assigned to your order is determined by your pin code and carrier availability at the time of dispatch.

Order Tracking

Track your order at any time on our order tracking page using your order number and registered email or phone number.

Delivery Restrictions

• —We currently ship only within India
• —We do not deliver to PO boxes or military (APO/FPO) addresses
• —In case of a failed delivery attempt, our courier partner will make 2–3 additional attempts before the shipment is returned to us

Delays & Issues

If your order hasn't arrived within the expected delivery window, please email support@kaapi.in with your order number. We'll investigate and get back to you within 24–48 hours.