Privacy Policy

Who We Are

KAAPI is operated by [LEGAL ENTITY NAME], registered in India (GSTIN: [YOUR GSTIN]), with its principal place of business at [YOUR BUSINESS ADDRESS]. When we say “KAAPI,” “we,” “us,” or “our,” we mean this entity and the website kaapi.in.

Data We Collect

When you browse or shop with us, we may collect the following:

• —Full name
• —Email address
• —Phone number
• —Shipping and billing address
• —Payment information — processed securely by our payment gateway; we never store your card details
• —Order history
• —Device and browser information via cookies
• —WhatsApp number, if you have opted in to order updates

How We Use Your Data

• —Order processing and fulfilment
• —Order confirmation and shipping updates via email and SMS
• —Customer support
• —Marketing communications — you can opt out at any time by emailing support@kaapi.in or using the unsubscribe link in any email
• —Site analytics and improving the shopping experience
• —Fraud detection and prevention

Third-Party Services

We work with trusted third parties to run our store and deliver your orders:

• —Payment gateway: A PCI-DSS compliant provider handles all payment processing securely.
• —E-commerce platform: Powers our store and order infrastructure.
• —WhatsApp updates: Used for order updates — only if you have opted in. You can opt out at any time.
• —Logistics partner: Handles fulfilment and last-mile delivery.
• —Analytics & advertising: Used for analytics and advertising, subject to your cookie preferences.

Cookies

We use three categories of cookies:

• —Essential: Required for your cart, session, and checkout to function correctly.
• —Analytics: To understand how visitors use the site.
• —Personalisation: For interest-based advertising.

A cookie consent banner is shown on your first visit. Declining non-essential cookies will not prevent you from shopping on kaapi.in.

Data Retention

We retain your data for as long as necessary to fulfil your orders, meet our legal and accounting obligations, and resolve any disputes. You can request deletion of your personal data at any time by emailing support@kaapi.in. We will respond within 30 days.

Your Rights

Under the Digital Personal Data Protection (DPDP) Act 2023, you have the right to:

• —Access the personal data we hold about you
• —Correct inaccurate or incomplete personal data
• —Request erasure of your personal data
• —Withdraw your consent to marketing communications at any time
• —Raise a grievance with the Data Protection Board of India if you believe your rights have been violated

To exercise any of these rights, email us at support@kaapi.in.

Contact

Questions about this policy? Reach us at support@kaapi.in. We're a small team and we read every message.